Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your access to and use of our website located at pizzimos.top, mobile applications, and all related food delivery and dining services (collectively, the "Services").

By accessing or using our Services, creating an account, placing an order, or engaging with our food delivery platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1.1 Eligibility Requirements

• You must be at least 18 years old to create an account and place orders
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and truthful information when registering
• You must comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are fully responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Imos Pizza, a food service business operating at 828 Bantam Rd, Bantam, CT 06750, USA
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services
• "Services" refers to our website, mobile applications, food ordering platform, delivery services, and all related services
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to our domain pizzimos.top and all associated subdomains and pages
• "Order" refers to any food or beverage purchase made through our Services
• "Delivery Zone" refers to geographical areas where we provide delivery services
• "Personal Information" refers to any information that identifies or could identify you personally

3. Use of Services

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating an account to facilitate ordering and delivery
• Communicating with our customer service team
• Participating in promotions and loyalty programs
• Providing reviews and feedback about our services

3.2 Prohibited Use

You are expressly prohibited from using our Services for any of the following:

• Any illegal activities or violations of local, state, or federal laws
• Fraudulent activities, including using stolen payment methods
• Attempting to gain unauthorized access to our systems or other users' accounts
• Uploading or transmitting viruses, malware, or other harmful code
• Scraping, harvesting, or collecting user data without permission
• Creating multiple accounts to circumvent delivery fees or restrictions
• Impersonating others or providing false information
• Interfering with or disrupting our Services or servers
• Commercial use without our express written permission
• Violating any intellectual property rights
• Harassment, abuse, or threatening behavior toward staff or other users
• Attempting to reverse engineer any aspect of our Services

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create an account. During registration, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Provide a valid email address and phone number
• Verify your account through our verification process
• Accept these Terms and our Privacy Policy

4.2 Account Security

You are solely responsible for maintaining the security of your account. This includes:

• Keeping your login credentials confidential
• Not sharing your account with others
• Logging out after each session on shared devices
• Promptly notifying us of any suspicious account activity
• Taking reasonable steps to prevent unauthorized access

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we determine in our sole discretion. You may also terminate your account at any time by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and quality standards. All food preparation follows local health department regulations and industry best practices. However, we cannot guarantee that our food will meet your personal taste preferences or dietary requirements.

5.2 Allergen Information and Disclaimers

While we provide allergen information for our menu items, please note:

• Cross-contamination may occur in our kitchen facilities
• We cannot guarantee that any item is completely free from allergens
• Customers with severe allergies should exercise caution
• Ingredient information is subject to change without notice
• We recommend consulting with medical professionals regarding dietary restrictions

5.3 Order Processing and Acceptance

When you place an order through our Services:

• Your order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee acceptance
• We may cancel orders due to ingredient availability or other operational constraints
• Prices are subject to change without notice

5.4 Delivery Terms and Conditions

Our delivery service is subject to the following terms:

• Delivery is available only within our designated delivery zones
• Minimum order requirements may apply
• Delivery times are estimates and may vary due to weather, traffic, or high demand
• Delivery fees and tips are separate from food costs
• You must be available to receive delivery at the specified address
• We reserve the right to limit delivery areas during peak times
• Temperature-sensitive items should be consumed promptly upon delivery

5.5 Order Modifications and Cancellations

Order modifications and cancellations are subject to the following policies:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be modified or cancelled
• Cancellation requests must be made through our customer service
• Refunds for cancelled orders will be processed according to our Refund Policy
• Some promotional offers may have different cancellation terms

5.6 Payment Terms

Payment must be made at the time of ordering. We accept major credit cards, debit cards, and other approved payment methods. By providing payment information, you authorize us to charge the total amount of your order, including taxes, fees, and tips.

6. Intellectual Property

6.1 Our Ownership

All content and materials available through our Services, including but not limited to text, images, logos, trademarks, software, and design elements, are owned by Imos Pizza or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:

• Copy, modify, or distribute our content
• Use our trademarks or logos without permission
• Create derivative works based on our content
• Use our content for commercial purposes
• Remove copyright or other proprietary notices

6.3 User Content License

When you submit content to our Services (such as reviews, photos, or comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes, including marketing and promotional activities.

6.4 Copyright Infringement Reporting

If you believe your copyrighted work has been used without permission, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and any other materials you provide.

7.2 Prohibited Content

You may not submit content that:

• Is illegal, harmful, or violates others' rights
• Contains hate speech, harassment, or discriminatory language
• Is sexually explicit or contains inappropriate material
• Infringes on intellectual property rights
• Contains false or misleading information
• Includes spam, advertising, or promotional material
• Contains personal information about others
• Is defamatory or damages our reputation unfairly

7.3 Content Removal

We reserve the right to remove, edit, or refuse to display any user content without notice or liability. We do not endorse user content and are not responsible for its accuracy or reliability.

8. Disclaimers

8.1 Service "As Is"

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, secure, or error-free.

8.2 Food Quality Disclaimer

While we strive to maintain consistent food quality, we cannot guarantee that food will meet your expectations or preferences. Food appearance may vary from photos, and ingredients may be substituted without notice.

8.3 Third-Party Content

We may include links to third-party websites or services. We are not responsible for the content, privacy practices, or reliability of these third-party services.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional medical, nutritional, or dietary advice.

9. Limitation of Liability

9.1 Liability Limits

To the maximum extent permitted by law, our total liability to you for any damages arising from or related to your use of our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except where prohibited by law)
• Emotional distress
• Cost of substitute services

9.3 Essential Purpose

If any limited remedy fails its essential purpose, the limitations and exclusions in these Terms shall still apply to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from and against all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of others
• Any content you submit or transmit
• Any fraudulent or illegal activities
• Your negligent or wrongful conduct

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense efforts.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. These links are provided for convenience only. We do not endorse, control, or assume responsibility for third-party content or services.

Your interactions with third-party services are governed by their respective terms and privacy policies. We encourage you to review these policies before engaging with third-party services.

We are not liable for any damages or losses arising from your use of third-party services or your reliance on third-party content.

12. Termination

12.1 Termination by Company

We reserve the right to suspend or terminate your access to our Services immediately and without notice for:

• Violation of these Terms
• Fraudulent or illegal activities
• Abuse of our staff or other users
• Excessive chargebacks or payment disputes
• Any conduct that damages our business or reputation

12.2 Termination by User

You may terminate your account at any time by contacting customer service or through your account settings. Termination does not relieve you of any obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. We may delete your account information and content, though we are not obligated to do so.

12.4 Survival

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law shall survive termination.

13. Governing Law and Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before filing any formal legal action, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will make good faith efforts to resolve disputes within 30 days.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Connecticut, and you consent to the jurisdiction of such courts.

13.4 Time Limitation

Any claim or cause of action arising from or related to your use of our Services must be filed within one (1) year after the claim arose, or such claim shall be forever barred.

14. Changes to Terms

We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:

• Posting notice on our website
• Email notification to registered users
• In-app notifications
• Updates to the "Last Updated" date

Your continued use of our Services after any changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services and may terminate your account.

It is your responsibility to regularly review these Terms to stay informed of any updates or modifications.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Imos Pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision shall not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms or any of our rights or obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, government actions, or pandemic-related restrictions.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

We typically respond to legal inquiries within 5-7 business days. For immediate assistance with orders or general questions, please contact our customer service team.

Customer Service Hours:
Monday - Friday: 9:00 AM - 9:00 PM
Saturday - Sunday: 10:00 AM - 10:00 PM